FAQ
Is the shipping free?
Retro Chic offers global shipping services through DHL, and provides free shipping for orders of three or more pieces.
When will I receive my item?
Standard delivery time is 5-10 business days after processing and shipping. Orders placed on weekends or national holidays will be handled on the next business day.
Can I change or return my item?
Once your order is placed, it's final and cannot be altered. If you wish to return your purchase, simply contact us via email after delivery, and we'll guide you through the return procedure with ease.
Why are some products shipped from Asia?
At Retro Chic, we are proud to be a truly international jewelry brand with offices and teams across Europe, the UK, North America, and the Asia-Pacific region—working together to provide you with seamless service worldwide. Our design studio is based in Italy, where every piece is inspired by timeless Italian elegance and crafted with passion.
To ensure exceptional quality and craftsmanship while maintaining accessible pricing, we collaborate closely with expert artisans and workshops in the Asia-Pacific region, where parts of our jewelry are produced and carefully finished. As a result, some orders are shipped directly from these locations.
This global partnership allows us to combine the finest design heritage with skilled craftsmanship from across the world, ensuring your jewelry reaches you safely and promptly.
Thank you for your understanding and support. We remain committed to delivering exquisite jewelry and a premium shopping experience to every customer.