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Orders
How do I know if my order is confirmed?
Once you’ve completed your purchase, we will send you an Order Confirmation email. Please check your junk mail or spam folders if you can’t find it. Otherwise, contact customer service via our email and we will be able to re-send your confirmation email to you for your reference.
WHO DO I CONTACT ABOUT MY INVOICE?
If you have any questions about your Invoice, please Contact Us quoting your order number. They will be more than happy to help answer any questions or resolve any problems.
IS IT SAFE TO BUY ONLINE?
At Retro Chic, we take online security very seriously. At no point do we store any financial information on our servers. Retro Chic employs trusted and reputable third party hosting agents and payment providers to ensure the security of personal data.
Shipping
How does Retro Chic ship internationally
Retro Chic provides global shipping services through DHL.
What is Retro Chic's standard delivery time frame?
Standard delivery time: 5-10 business days after processing and shipping. Orders placed on weekends and national holidays will be processed and shipped the following business day.
Does Retro Chic deliver to PO boxes or APO/FPO addresses, and when does ownership transfer?
Retro Chic is unable to deliver to PO boxes or APO/FPO addresses. Items remain the property of Retro Chic until receipt of final payment.
What if deliveries are delayed?
Deliveries may be delayed due to unforeseen irregularities on the part of our delivery partners.Retro Chic can assume no liability in such cases.
How do I check my Retro Chic order status?
To check on the status of an order, please contact us by email quoting your order number.