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Orders
How do I know if my order is confirmed?
Once you’ve completed your purchase, we will send you an Order Confirmation email. Please check your junk mail or spam folders if you can’t find it. Otherwise, contact customer service via our email and we will be able to re-send your confirmation email to you for your reference.
WHO DO I CONTACT ABOUT MY INVOICE?
If you have any questions about your Invoice, please Contact Us quoting your order number. They will be more than happy to help answer any questions or resolve any problems.
IS IT SAFE TO BUY ONLINE?
At Retro Chic, we take online security very seriously. At no point do we store any financial information on our servers. Retro Chic employs trusted and reputable third party hosting agents and payment providers to ensure the security of personal data.
Shipping
What is Retro Chic's standard delivery time frame?
Standard delivery time: 5-10 business days after processing and shipping. Orders placed on weekends and national holidays will be processed and shipped the following business day.
Does Retro Chic deliver to PO boxes or APO/FPO addresses, and when does ownership transfer?
Retro Chic is unable to deliver to PO boxes or APO/FPO addresses. Items remain the property of Retro Chic until receipt of final payment.
What if deliveries are delayed?
Deliveries may be delayed due to unforeseen irregularities on the part of our delivery partners.Retro Chic can assume no liability in such cases.
How do I check my Retro Chic order status?
To check on the status of an order, please contact us by email quoting your order number.
Why is my order shipped from the Asia-Pacific region?
At Retro Chic Italy, beautiful design has no borders. While our creative spirit is deeply rooted in Italian aesthetics, we believe truly exquisite craftsmanship can be found—and celebrated—around the world.
That’s why we partner with talented artisans and workshops across the Asia-Pacific region, where generations of expertise meet rare materials and time-honored techniques. These collaborations allow us to blend European elegance with globally cherished skills—making exceptional design more accessible, without ever compromising on beauty or quality.
It’s this open, fusion-forward approach that has also earned us recognition from partners like Vogue and the British Museum. We’re proud to be a part of a connected creative community—and we’re even more proud to bring pieces you love directly to your door, no matter where you are.
Thank you for supporting a brand that values art over boundaries, and people over place.