Thank you for shopping with us. We are committed to delivering your order safely and efficiently. Please review the information below regarding order processing, shipping, delivery times, and related policies.

Order Processing 

Orders are typically processed within 5 -10 business day after payment is received.

All products are carefully inspected and securely packaged before shipment.

Shipping Origin

Orders are fulfilled from our warehouses located in the United States and other regional fulfillment centers. To provide faster delivery, orders are typically shipped from the warehouse closest to the destination whenever possible.

Warehouse Locations:

• United States Hubs:

  • United States: New Jersey, California

• Europe Hubs:

  • Paris Fashion Hub: Paris, Rome

• Asia-Pacific Hub:

  • Hong Kong

Shipping Carrier

We primarily ship through trusted carriers such as FedEx and other local delivery partners when applicable.

Shipping Fees

Free Shipping on orders of $199 USD or more.
Orders below $199 USD are subject to a flat shipping fee of $9.99 USD

Shipping charges will be displayed at checkout before payment is completed.

Shipping Destinations

We currently ship to the following countries and regions:

North America

Canada, United States (excluding Alaska, Hawaii, American Samoa, Guam, Marshall Islands, Northern Mariana Islands, Palau, Puerto Rico, U.S. Virgin Islands, Armed Forces Americas (AA), Armed Forces Europe (AE), and Armed Forces Pacific (AP)).

Asia

Hong Kong SAR, India, Israel, Japan, Macao SAR, Malaysia, Singapore, South Korea, Taiwan, and Thailand.

Middle East

Saudi Arabia and United Arab Emirates.

Europe

Åland Islands, Albania, Andorra, Austria, Belarus, Belgium, Bosnia & Herzegovina, Bulgaria, Croatia, Czechia, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Kosovo, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Moldova, Monaco, Montenegro, Netherlands, North Macedonia, Norway, Poland, Portugal, Romania, Russia, San Marino, Serbia, Slovakia, Slovenia, Spain, Svalbard & Jan Mayen, Sweden, Switzerland, Ukraine, Vatican City, and United Kingdom.

South America

Brazil.

Oceania

Australia and New Zealand.

If your country or region is not listed above, we are currently unable to ship to your location.

Shipping Restrictions

We do not currently ship to:

P.O. Boxes
APO/FPO/DPO military addresses
Freight forwarding services
Locations where carrier service is unavailable

Please ensure that a complete residential or business street address is provided when placing your order. Orders containing incomplete or unsupported addresses may be delayed, canceled, or refunded.

Estimated Delivery Times

Orders are shipped from the warehouse closest to the delivery destination whenever possible.

Standard delivery time is typically 5–10 business days after shipment.

Please note that delivery times are estimates only and are not guaranteed. Delays may occur due to:

1. Major holidays
2. Peak shopping seasons
3. Customs clearance procedures
4. Carrier delays
5. Severe weather conditions
6. Other unforeseen circumstances

We appreciate your patience and understanding should any delays occur.

Order Changes & Cancellations

Please review your order details carefully before placing your order.

Orders may be canceled within 12 hours of purchase.
Once an order has been processed or shipped, changes to the shipping address, product selection, or order cancellation may no longer be possible.

Order Tracking

Once your order has shipped, a tracking number will be sent to your email address.

You may track your shipment in your order history page.

Taxes & Duties

Applicable customs duties may be covered for certain destinations.

Any local taxes, VAT, GST, sales taxes, import fees, customs charges, or other government-imposed fees are the responsibility of the customer unless otherwise stated at checkout.

We do not collect additional taxes or fees at checkout unless required by applicable laws and regulations.

Lost, Delayed, or Damaged Shipments

If your package is lost, arrives damaged, or experiences an unusual delivery delay, please contact our customer support team as soon as possible.

We will work with the carrier to investigate the issue and help provide an appropriate resolution whenever possible.

Customer Support

If you have any questions regarding your order or shipping, please contact us:

Email: retrochic.customerservice@gmail.com

We typically respond within12 hours.

If you do not receive a response, please check your spam or junk folder. You may also contact us through our online chat service.